Support

Need help? You're in the right place.

Contact

The fastest way to reach us is email: info@musicfi.app. Please include:

• Your device (iPhone / iPad model) and iOS version.
• The MusicFi version (visible in Settings → About).
• The renderer and/or server you're using (brand and model), if relevant.
• A short description of what you expected vs. what happened.

Frequently asked

I can't see my UPnP server / renderer.

Make sure your iPhone and your devices are on the same Wi-Fi network and same subnet. Many home routers have a "guest" or "IoT" network that is isolated from your main LAN — MusicFi can only see devices that can reach each other directly.

On first launch iOS will ask for Local Network permission. If you tapped "Don't Allow", enable it in iOS Settings → MusicFi → Local Network, then re-open the app and pull-to-refresh on the device list.

Audio drops out on a specific renderer.

Try turning MusicFi Play on (Settings → Advanced). It changes how audio is delivered to the renderer in a way that resolves buffering issues on many devices.

The lyrics are wrong / missing.

Lyrics come from LRCLIB, a community database. If a track has no entry there, MusicFi can't show it. The matching is based on track title and artist, so unusually tagged files may not match.

Song Info (Shazam) doesn't recognise the track.

Shazam matches against a fingerprint database. Live recordings, remixes, classical music, and very obscure tracks often aren't in the database. Try a louder source or move closer to your speakers — the iPhone microphone needs a clean signal.

What does "bit-perfect" mean in the Signal Path screen?

MusicFi shows one of four statuses depending on whether the audio is modified between server and renderer:

• Bit-perfect — original file delivered untouched.
• Modified — sample rate or bit depth conversion happened (e.g. transcoded by Navidrome but still lossless).
• Lossy — transcoded into MP3/AAC/OGG/OPUS.
• Unknown — the renderer didn't report a format we can verify.

How do I report a bug or request a feature?

Email info@musicfi.app. Screenshots and screen recordings are very welcome — they save hours of back-and-forth.

Privacy

MusicFi doesn't collect or transmit any personal data. See the full Privacy Policy for details.